Free written scope consultation - allowances, timeline, and change-order rules on paper before a single trade is scheduled
The Penhallow Remodeling Riverside Guarantee
Every remodel we take on in Riverside starts and ends with the same understanding: you get a written price before we pick up a hammer, and a written guarantee that the work will hold up. If something we built fails inside the 365-Day Done Right Promise window, we come back and fix it at no charge. No service call fee, no re-inspection fee, no debate about whose fault it was. That’s the deal on every kitchen, bathroom, and whole-home remodel we do, and it’s in writing on every project. Trevor Nash, Owner of Penhallow Remodeling Riverside, signs off on that commitment before a single cabinet comes off the truck. We’ve operated under the Kingswell Guarantee since 2004, and the rules haven’t changed: say the price before the work, show up in the window we gave, leave the place cleaner than we found it.
What’s Covered
- Workmanship on every trade we perform. Framing, drywall, tile, cabinetry, countertops, plumbing connections, electrical terminations, and finish carpentry are all covered under the 365-Day Done Right Promise.
- Parts and materials we supply. If a fixture, faucet, cabinet hinge, or drawer slide we installed fails within the guarantee period, we handle the replacement and the labor to swap it out.
- Subcontractor work. The electricians, plumbers, and tile setters we bring onto your Riverside job answer to us, and their work falls under the same written guarantee.
- Clean job site, every day. This is a Kingswell Way requirement, not a courtesy. We sweep, bag debris, and leave your home livable at the end of each workday, including during a full gut remodel.
- Arrival window we actually keep. When we schedule a crew and a start time, that is the time we arrive. Traffic on the 91 happens to everyone; we plan for it.
- Honest pricing with no change-order creep. The written price you approve is the number on your final invoice unless you ask us to add something along the way, and then you get a new written price for that scope before we proceed.
One thing worth saying plainly: a warranty that exists only in a sales pitch isn’t a warranty. The reason every Penhallow project carries a written guarantee is that homeowners in Riverside have heard plenty of verbal promises from contractors that evaporated the first time something went wrong. We would rather put the terms on paper and live with them.
Styles & brands we work with
Our Satisfaction Promise
If something isn’t right, you call us and a real person answers. Trevor Nash built the Riverside location with live phone coverage because the alternative, a voicemail that gets checked whenever, is how small problems become abandoned projects. Here’s how the make-it-right process works. You call (341) 895-1170, tell us what’s wrong, and we send a background-checked, uniformed technician to look at it. If it’s a workmanship failure inside the 365-day window, we repair it at no cost to you. If it’s a part we supplied, we replace it and we eat the labor. If for any reason the repair doesn’t hold, the second visit is free too, no service call, no re-inspection fee. The guarantee isn’t one-and-done; it follows the project for a full year from completion. We don’t need a homeowner to prove we made a mistake. We just need to see the problem, confirm it falls within the written guarantee, and then fix it.
Most of the time, the fix is straightforward. A cabinet door that drifts out of alignment, a grout line that cracks at a corner, a drawer glide that sticks. We would rather spend a Tuesday morning making that right than spend a year explaining why we wouldn’t. That is the Kingswell Way as we’ve run it in Riverside from day one.
Licensed & Insured Backing
The paper promises matter, and so does the legal and financial structure behind them. Penhallow Remodeling Riverside operates as a licensed and insured general contractor, which means the guarantee isn’t resting on goodwill alone. Our insurance covers damage to your property and injuries on site, and our licensing means the work is being performed under a contractor who is accountable to the state of California, not just to a handshake. When a homeowner asks us what happens if something goes wrong, the answer has layers: the written 365-Day Done Right Promise covers the workmanship, our insurance covers the property, and our licensing means you have recourse that a fly-by-night operation simply can’t offer. That licensing also covers the subcontractors we bring on, so every trade on your Riverside remodel falls under the same umbrella of accountability.
We’re part of the Kingswell family of companies, operating to The Kingswell Way since 2004, and each location is independently owned and operated. That means the Riverside office answers for its own work, with Trevor Nash’s name on it and our guarantee behind it.
See the difference
Before
After
Before
After
Before
AfterWhat the 365-Day Done Right Promise Covers in Plain Terms
Here’s the full picture, the way we explain it at a kitchen estimate in the Wood Streets or a bathroom consultation in Canyon Crest:
- Coverage period: 365 days from the completion date on your project.
- What qualifies: Any workmanship failure in a trade we performed, or any product failure in a material we supplied and installed.
- What we do: Come back, fix it, and leave. No charge to you.
- If it fails again: We come back again, on us, no service call and no re-inspection fee.
- How to trigger it: Call (341) 895-1170. A live person answers, day or night.
One of the things homeowners in Riverside mention at estimates is that they’ve been burned before. A contractor who disappears, a warranty that turns out to be a paragraph in a contract nobody reads, a price that doubles with change orders. We built the guarantee structure to address each of those directly. Written price before work starts. Written guarantee on every project. A live person on the phone. A second visit that’s free if the first repair doesn’t hold. None of it is marketing language. It’s just how the business operates.
The Brands Behind the Guarantee
A workmanship guarantee is only as strong as the materials it covers, which is why we install products from companies that carry their own reputations and, in many cases, their own warranties. We install Cambria quartz countertops, which carry a lifetime warranty from the manufacturer alongside our 365-Day Done Right Promise. We specify KraftMaid and Wellborn cabinetry, both of which stand behind their boxes and finishes. We use Kohler, Moen, Delta, and Grohe fixtures, Blanco sinks, Toto toilets, and James Hardie siding where the project calls for it. The point isn’t name-dropping. It’s that when a homeowner in Riverside gets a written guarantee from us, the products behind that guarantee are made by companies that also answer for their work. Two layers of protection, not one thin promise.
Why We Put It in Writing
Because talk is cheap, and remodel work is not. A full kitchen in Riverside runs $18,000 – $55,000 depending on cabinet line, countertop material, and layout changes. A bathroom remodel typically lands between $12,000 and $35,000. Whole-home remodels scale upward from there. When a homeowner is spending that kind of money, the difference between a written guarantee and a verbal one is the difference between a contract and a conversation. We put it in writing because we have to stand next to it for a full year. Trevor Nash signs every project agreement. If the work fails, the paper says what happens, and we do what the paper says. That’s the guarantee, stated as plainly as we know how to state it.
Written by Trevor Nash, Owner at Penhallow Remodeling Riverside, serving Riverside since the location’s founding under the Kingswell family of companies.
